Certicom recognizes the important role that our products play in our customers’ operational environments. Certicom maintains a technical support staff that works closely with your development and support teams. Product maintenance is bundled with all Certicom Support plans, ensuring that fielded Certicom products are proactively kept up to date. Depending on level of support selected, product upgrades are also included, ensuring the availability of new releases conforming to Certicom product roadmap.
Standard support hours are between 8:30am and 5:00 pm Eastern Standard Time.
Product Support Categories
Standard support is for toolkit customers with normal business operations that require standard 9 to 5 business hour support. Certicom standard support plans are ideal for customers that are using Certicom products in a development environment or in a deployed environment where product upgrades are not planned.Certicom has support plans to provide the level of help you need.
Standard Plus Upgrades Support
All the benefits of standard support, plus access to all product upgrades that are released by Certicom in accordance with our product roadmaps. This level is ideal for customers who need to ensure that their products conform to the latest versions of Certicom security protocols in conjunction with industry trends.
Building on Standard, Premium Support is made available for organizations that have critical applications requiring 24x7 support to meet their business objectives. Premium Support is geared to help these customers achieve their product availability goals.
For more information please download Certicom Toolkit Support data sheet.
Standard support is for customers with mission critical business operations that require standard 9 to 5 business hour support. Certicom standard support plan is ideal for customers that are technically self sufficient, or are using Certicom products in a development environment. Certicom has support plans to provide the level of help you need.
Building on Standard, Premium Support is made available for organizations that depend on mission critical applications, 24x7, to meet their business objectives. it is imperative that their systems achieve, as close as possible, 100% availability and reliability. premium Support is geared to help these customers achieve their goals.
For more information please download Certicom Appliance Support data sheet.